5 Things to Check When You Receive a Digital Account
When a digital account is delivered, checking the important information first can help you identify a delivery problem and understand the account before making changes.
1. Verify the Login Credentials
Confirm that the supplied username, email, password or other delivered credentials work and correspond to the product you ordered.
2. Check Recovery Information
Review any recovery email or other recovery information included with the product. Make sure you understand which access details were included in the listing.
3. Review Account Security
Check available security settings and active sessions where the platform provides them. Avoid unnecessary changes until you have verified the delivered account.
4. Secure the Account When Appropriate
If permitted by the product instructions, consider using a unique password and supported security features after you have confirmed that the delivered product works correctly.
5. Save the Original Delivery Information
Keep the original delivered data and your HStock order information. If a problem occurs, this can help support review the original delivery.
What Should You Do If Something Is Wrong?
Record the problem clearly. Relevant screenshots or other reasonable evidence can help explain what happened. Avoid making unnecessary changes that could make the original issue difficult to verify.
Review the applicable replacement conditions and contact HStock Support with the relevant order information.